Refund and Returns Policy

Research Products

Due to the nature of research materials, PR Peptides may be unable to accept returns of opened, used, unsealed, damaged, temperature-compromised, tampered-with or incorrectly stored products.

Return Conditions

Returned goods must be unopened, unused, in their original packaging and suitable for safe inspection.

Customers must contact PR Peptides before returning any product.

Non-Returnable Items

We do not accept returns or provide refunds where a customer has purchased a product for a prohibited purpose or has misunderstood the research-only nature of the product after purchase, provided the product was accurately described and supplied.

Refunds

Refunds may be considered where:

An order is cancelled before dispatch
A parcel is confirmed as missing
An item is defective
An incorrect item has been supplied
PR Peptides is legally required to provide a refund

Damaged, Missing or Incorrect Items

Customers should inspect their order promptly after delivery.

Any damaged, missing, defective or incorrect items should be reported as soon as possible with photographs of the packaging, product and delivery label where applicable.

PR Peptides may request evidence before offering a replacement, refund, exchange or further support.

Used or Mixed Products

We are unable to replace or refund items that have been opened, mixed, used, tampered with or incorrectly stored.